Support
If you prefer immediate assistance, our live chat is the quickest way to reach us. MeVu Casino’s chat agents typically respond in under 2 minutes, and the service is available 24/7 so you can get help whether it’s noon or the middle of the night. Prefer to speak with someone by phone? Call General Support at 1-888-223-0000 or Casino support at 1-866-224-1324 — wait times are usually short, and phone lines are staffed around the clock.
Email support for detailed requests
For issues that require documentation or a more detailed review, email service@mevucasino.com. Our team aims to reply within 24 hours, and most emails receive a response within 12 hours. Use email for transaction records, verification documents, or any matter where a written trail is helpful — we’ll keep you informed at every step.
Quick answers in the FAQ and help center
Many common questions are answered instantly in our FAQ section, from deposit and withdrawal how-tos to bonus terms and account verification. If you’d rather solve something yourself, check the FAQ first — it’s a great starting point and often saves time. If you don’t find what you need, our support staff will happily step in.
Support that knows its stuff
Our agents are trained on account management, deposits and withdrawals, bonus and wagering rules, identity verification, and gameplay issues across both fiat and crypto. Whether you’re asking about Visa or Zelle, Bitcoin or Tether, our team is ready to walk you through transactions, troubleshooting, or dispute resolution with clear, practical steps.
Safe, private, and prompt handling of transactions
We treat payment and verification matters with urgency and discretion. MeVu supports both USD and cryptocurrencies, including Bitcoin, Bitcoin Cash, Litecoin, and Tether, along with traditional options like Visa, American Express, bank wire, and Zelle. If a transaction needs attention, our support team will review it quickly and advise the next steps to get your funds moving or resolve holds.
- Live chatBest for immediate gameplay, account locks, or quick troubleshooting (under 2 minutes typical).
- PhoneBest for step-by-step help or questions that are easier to resolve by voice (short waits, 24/7).
- EmailBest for documentation, verification uploads, or when you need written confirmation (response within 24 hours).
If you’re ever unsure which route to take, start with live chat and the agent will either resolve the issue or escalate it to the specialist team that can.
Friendly, personal support every time
We want you to feel comfortable contacting us. Our agents use plain language, avoid jargon, and stay with you until the issue is resolved. Expect respectful, helpful service whether you’re checking a bonus balance, confirming a withdrawal, or troubleshooting a game. We value your time and privacy, and we’re committed to resolving problems quickly so you can get back to playing with confidence.
Reach out anytime — we’re here to help.